Return Policy

1. Conditions

If you are not satisfied with your purchase, you can return it to get reimbursed up to 30 days following its receipt. The return shipping cost will be charged to you.

The returned article must be in its original packaging (if there is one), in mint condition, it must not have been worn, used or washed. We reserve the right to refuse the reimbursement of an article that does not respect these criterias.

If you receive an item you didn’t order or if you received a damaged item, visit the paragraph What should I do if I receive an item that does not correspond to my order? of our FAQ.

2. Return Procedure

A. Wrap the items to avoid damage during transport.

* You can use the same packaging that was used during shipping or any other adequate packaging.

B. Go to the nearest Canada Post service point.

* Have your order number ready.

C. Write the following informations on the shipping label :

SHAKER Cuisine & Mixologie

380-2360, chemin Sainte-Foy

Québec (Québec) G1V 4H2

Order number : (the number included in your order confirmation e-mail)

D. Pay the shipping cost.

* Keep your tracking number for future reference.

3. Reimbursement

We will issue a refund for authorized returns upon receiving and inspecting the returned product within the next 5 to 10 business days, on the same payment method used in the initial transaction. Return shipping costs as well as the shipping costs of the initial order will not be refunded.

Any additional delay for the receipt of your reimbursement can be due to the processing of your reimbursement with your financial institution or with PayPal. If you have any questions, do not hesitate to contact our customer service from Monday to Friday at 418 686-0069 or at this e-mail address.

Privacy Policy

Introduction

With the constant development of new communication tools, it is necessary to pay particular attention to the protection of privacy. Therefore, we pledge to respect the confidentiality of personal information we collect.

Collection of Personal Information

  • First Name
  • Postal Address
  • Postal Code
  • E-mail Address
  • Telephone Number / Fax

The information we collect is gathered through forms and through the interaction between you and our website. We also use, as mentioned in the next section, cookies and/or log files to collect any information about you.

Forms and Interaction

Your personal information is collected through forms, mainly:

  • Website entry form
  • Order form

We use the gathered information for the following purposes:

  • Order tracking
  • Information / Promotional offers

The information is also collected through the interaction between you and our website as follows:

  • Correspondence

We use the gathered information for the following purposes:

  • Information / Promotional offers

Objection and Withdrawal Rights

We pledge to offer you objection and withdrawal rights regarding your personal information.

The right to object is the possibility for web users to decline the use of their personal information for the purposes mentioned above.

The right to withdraw is the possiblity for web users to ask for their personal information to be removed, for example, from a mailing list.

To exercice these rights, you can:

E-mail: boutique@shakercuisineetmixologie.com

Access Rights

We pledge to provide the right to access and the right to rectify to individuals wishing to consult, modify, or simply write off information about them.

To exercice these rights, you can:

E-mail: boutique@shakercuisineetmixologie.com

Security

The personal information we collect is saved in a secure environment. Our personnel is required to respect the privacy of your information.

We protect the security of your personal information through the following measures :

  • Access management – authorized person
  • Access management – concerned person
  • Computer backup system
  • Username / Password

We pledge to maintain a high degree of confidentiality by integrating the latest technological innovations in order to ensure the confidentiality of your transactions. However, as no mechanism provides maximal security, some degree of risk is associated with the use of Internet for transmitting personal information.

Legislation

We pledge to respect the legislative provisions mentioned in:

Legislation: The Personal Information Protection and Electronic Documents Act (PIPEDA)

Privacy Policy Generator / Privacy Policy