Yes! Click on the GIFT CARDS tab.
The SHAKER gift card is valid in every branch, and delivered at your door free of charge.
If the clothing you’d like to buy isn’t available in your size, please contact our customer
service from Monday to Friday at 418 686-0069 or at this e-mail address. Our team will
be more than happy to assess the situation with you.
Free delivery is available in Quebec and Canada on orders of $100 or more. For orders
under $100, cost vary between $7 to $12 depending on weight and size.
Orders are delivered 5 to 10 business days.
* Please note that this delay is approximate and may vary due to certain events beyond our control.
Yes, our carrier provides service to all regions of Quebec and to most of the provinces of Canada (except for Northwest Territories, Nunavut and Yukon).
When the package will be shipped, you will receive an e-mail with a tracking number. Visit the carrier’s website to follow your order.
* Please note that a delay can occur in the information update on the carrier’s website.
When the package will be shipped, you will receive an e-mail with a tracking number that will allow you to retrace your package. If the item is reported « delivered », but is neither on your doorstep, nor in your postal box, contact the carrier’s customer service.
Unfortunately, you cannot retrieve your order in a restaurant. The SHAKER online store is managed independently of restaurants.
You can pay for puchases with a VISA or MasterCard credit card, or by using the secure online payment system PayPal.
A declined transaction can be caused by erroneous payment information (credit card number, expiration date, CVC code on the back of the card, address, etc.). Carefully verify these informations before making a second payment attempt.
If you are still having problems after verifying these informations, contact your financial institution that issued your debit card to know more.
Unfortunately, you cannot. The only payment methods that are accepted are VISA or MasterCard credit cards, or by using the secure online payment system PayPal.
You can cancel or modify your order free of charge before it is shipped.
Please contact our customer service as soon as possible from Monday to Friday at 418 686-0069 or at this e-mail address.
The total amount of your purchase will be reimbursed on your credit card or in your PayPal account, depending on the payment method.
If you wish to cancel or modify your order after it has been shipped, wait for it to be delivered, then follow the steps of our Return Policy.
If you’re dissatisfied with your purchase, you can return your items up to 30 days after receiving them. You will be responsible for paying the return shipping cost.
For more details on returns, visit our Return Policy.
Shipping costs for the original order as well as those for the returned marchandise are non-refundable, unless of an error on our part. In this case, visit: What should I do if I receive an item that does not correspond to my order?
We will issue a refund for authorized returns upon receiving and inspecting the returned product within the next 5 to 10 business days. For more details, visit our Return Policy.
We do not perform exchanges. If you wish to exchange your item for another, please follow the Return Policy and make a new order with the desired item.
If you receive an item you didn’t order or if you received a damaged item, contact our customer service from Monday to Friday at 418 686-0069 or at this e-mail address to return the marchandise. We will pay for the return shipping costs as well as the shipping costs of the new order.
Unfortunately, we do not accept returns in restaurants. The SHAKER online store is managed independently of restaurants.